Delivery & return
You want help Frequently asked questions and answers are the fastest way to get help. Here you can have more information on delivery methods and product returns. You did not find an answer You can send us a message or call us atu 04 93 68 21 28
-
I WANT TO RETURN ONE OR MORE PRODUCTS. HOW TO DO?
Click on Download , Complete the order return form and follow the instructions.
-
WHAT IS THE DEADLINE FOR PROCESSING RETURNS?
Upon receipt of your package, we will check and refund or create the credit note within an average of 3 days.
In the event of a refund request, it will be made by reverse transaction (via the payment method used during the initial order).
For a payment in several installments, the amount is deducted from the last direct debit.
-
WHAT ARE YOUR RETURN CONDITIONS?
Our return policy allows you to return your products new (unused), with labels and in their original packaging, within 30 days. (Returns are paid and payable by the customer except in the event of a size problem or credit note)
In the case of a refund, the gifts offered with the products must also be returned.
Packages containing the product (s) to be returned must not be stapled (risk of damage to the product and the original packaging).
-
HOW MUCH IS THE RETURN OF AN ORDER?
Our return policy allows you to return your new products. (At the expense of the customer between 7 and 12 by colissimo)o)
Returns are only offered for a credit note or technical problem, for the following countries:
Belgium, France, Germany, Spain, Italy, Luxembourg, Netherlands, Austria, Poland, Denmark, Czech Republic, Sweden, Slovenia,
-
SHIPPING COST
In France, Avideh delivers to your home by colissimo with a financial contribution to the shipping costs of 5.99€
In Europe / World,Avideh delivers to your home by colissimo with a financial contribution to the shipping costs of 9.99€
-
DELIVERY DELAY
Orders placed before 12 noon are generally processed the same day (excluding weekends and holidays).
As soon as your order leaves our warehouse, the delivery time generally observed is 24 to 48 hours for home delivery, excluding Sundays and public holidays.
-
IS IT POSSIBLE TO CHANGE MY ADDRESS?
Once validated, we generally cannot change the delivery address of an order.
However, please do not hesitate to contact us as soon as possible, we will do our best to make the change where possible.
No change of address can be made once your order leaves our warehouse. You can place a new one with a different address and contact us to request the return of the original order.
