PREAMBLE AND PURPOSE OF THE GTC
These General Conditions of Sale aim to define the contractual relationship between Sporthopeo and the buyer and the conditions applicable to any purchase made through the AVIDEH merchant site, namedwww.avideh.fr. The following General Conditions of Sale have been established in order to inform potential consumers of the terms and conditions under which the purchases, sales and delivery of all products offered by the company on its website take place. These General Conditions of Sale also determine the rights and obligations that sellers and consumers must respect so that transactions take place under the best possible conditions.
Any order placed on the website www.avideh.fr therefore implies that the customer acknowledges having read the General Conditions of Sale and that he has accepted them.
For the purposes hereof, Avideh is designated by the seller, the term customer designating a natural or legal person placing or wishing to place an order on the site.ite.
1. CHARACTERISTICS OF THE GOODS AND SERVICES OFFERED
The products and services offered are those listed in the catalog published on the seller's website atwww.avideh.fr
Each product is accompanied by descriptions and non-contractual photographs. The photographs and descriptions of the products in the catalog are as faithful as possible to reality but can in no case ensure a perfect similarity with the product offered, especially with regard to the colors. Therefore, AVIDEH cannot be held responsible for any error or omission in any of the texts, photographs or graphics relating to the product.
2. THE PRICES
The prices of AVIDEH's products are indicated only in euros inclusive of tax (inclusive of all taxes), that is to say with French VAT (Value Added Tax) excluding the cost of shipping and delivery of the order.
For all products shipped within the European Union, outside the European community and overseas departments and territories, the price will be calculated excluding tax automatically on the invoice. Customs duties and / or other local taxes or import duties or state taxes will then be requested by these local administrative bodies. These rights and sums are not the responsibility of the MASS-FRANCE Company (AVIDEH). They will be borne by the buyer and are his sole responsibility, both in terms of declarations and payments to the competent authorities and / or bodies in different countries. The Company MASS-FRANCE (AVIDEH) will then have no indemnity, nor any compensation of any kind to pay, since it concerns the safety of its own customers, suppliers and service providers.
Shipping and delivery costs are shown in euros including tax (All Taxes included) below for each geographic area. Beyond an order of 10 products, shipping costs are free.
b) Shipping and delivery
Orders are shipped within 48 to 72 hours of receipt of payment.
In France, Avideh delivers to your home by colissimo with a financial contribution to the shipping costs of 5.90 incl.C
In Europe / World, Avideh delivers to your home by colissimo with a financial contribution to the shipping costs of 11.90 incl.C
For any question relating to our products and services, there is an email address: firstname.lastname@example.org
The customer acknowledges having the legal capacity to place an order.
The electronic confirmation of the order entails, for the customer, acceptance of these General Conditions of Sale, the recognition of having full knowledge of them and the waiver of his own conditions of purchase or other conditions. Its commitment is then considered to be firm and final.
All the data provided and the recorded confirmation will constitute proof of the transaction. The confirmation will be worth signature and acceptance by the customer of the operations carried out.
The seller will communicate by email confirmation of the recorded order.
The customer can follow his order on the site by clicking on My Account.».
4. TERMS OF PAYMENT
Payment for the products and any shipping costs associated with the order are payable in full upon ordering to validate its acceptance by the customer.
At the customer's request, a digital invoice will be sent to him, showing in a particular way the VAT to be paid.
The MASS-FRANCE Company (AVIDEH) cannot be held responsible for the non-payment of this tax or any tax relating to a shipment outside France between its customers and the customs services of their countries.
The customer can make his payments:
By credit card (Blue, Visa, Mastercard, American Express) By Paypal
Payment for an order can be returned at any time in arrears up to 120 days from the date of placing the order. As a result, the transfer of ownership is effective only after confirmed receipt of the order. The MASS FRANCE Company (AVIDEH) reserves the right, at its sole discretion, not to ship a package for which the payment, the IP address or the delivery address could appear doubtful or dangerous for its own account or that of 'a third person.
5.1 Delivery times and availability:
The offers offered on the site are only valid while stocks last.
If for any reason, the seller was unable to deliver the order to the customer, the seller would contact the customer and offer him the possibility of changing, modifying or canceling his order, without this giving the customer a right. the payment of compensation for any reason whatsoever.
The risks are the responsibility of the purchaser from the time the products have left the premises of the seller or his carrier as well as when the customer returns his product to the seller.
The seller ensures that the products are suitably protected for transport. If, despite this, the products of the order were damaged during transport, the customer can either refuse delivery of the damaged products or make handwritten, dated and signed reservations on the transport slip or at the post office depending on the method of delivery. transport used.
He must also contact AVIDEH, within 24 hours by following the return request procedure from the site accessible from Your account then See my previous orders then Detail of the order indicating the product concerned and the reason for the return request and by attaching the photo of the parcel showing the defective packaging. After verification, the seller will communicate to the buyer a return number and the procedure to be followed by email.nique.
The product and its original packaging must be returned by the customer. A photocopy of the invoice must be attached to the product and the return number marked on the transport packaging.
The seller will deliver the replacement product at his expense within the limits of available stocks after return of the damaged product. The cost of returning the damaged product will be reimbursed to the customer on proof of payment within the limit of the initial delivery price.
The seller will not accept returned products without a return number.
If the items ordered by the customer have been lost during transport and do not arrive at the delivery address indicated by the customer, AVIDEH thanks the customer for contacting the company as soon as possible at email@example.com
5.3 Exchange and cancellation - Delivery not in accordance with the order
To proceed with the exchange, the customer must contact the seller:
or, for missing products, by email to firstname.lastname@example.org, with its order number. Or, for products delivered not in accordance with the order, by email to email@example.com, with its order number. The customer can then request a return number indicating the product they wish to return and the reason for the return. After verification, the seller will communicate by email a return number to the customer and the procedure to follow. The product and its original packaging must be returned by the customer. A photocopy of the invoice must be attached to the letter.
6. DEFECTIVE PRODUCTS
If the items ordered by the customer have a defect or do not correspond to the description as given on the website, AVIDEH thanks the customer for contacting the company as soon as possible at firstname.lastname@example.org. AVIDEH thanks the customer for returning the products which present a defect and AVIDEH will proceed to their replacement if these articles are available or to their full refund (including delivery costs) upon receipt of the returned products.
7. PRECAUTIONS AND ADVICE FOR USE
Before using the product, the customer must refer to the instructions for use contained in the package. The customer agrees to be aware of the recommendations and precautions for use which are also posted on the AVIDEH site.
8. PERSONAL DATA OF THE CUSTOMER
The personal information that the customer can provide by using the AVIDEH site is collected and used in accordance with the personal data protection conditions which appear on the site's legal notices page.e.
If for any reason one of these General Conditions of Sale should be declared inapplicable, this inapplicability will not affect the application of the other provisions of the general conditions; that deemed inapplicable is then replaced by the closest possible provision.
The seller, in the online sales process, is only bound by an obligation of means; it cannot be held liable for damage resulting from the use of the Internet, such as loss of data, intrusion, virus, interruption of service, or other unintentional problems.
The seller's liability is limited to the amount of the purchase made by the buyer. The seller cannot be held responsible for any shortage of stock or late delivery from its suppliers.
Under no circumstances can AVIDEH be held responsible for any damage whatsoever, direct or indirect, caused to the user or to a third party, resulting in particular from malfunction, failure, loss of profit, loss of data. , loss of profits, operating loss, deterioration or loss of material by the user or a third party.
The seller does not cover compensation for direct and indirect, material or immaterial damage that could result from the damage described above exhaustively. The seller does not bear the costs of recovery, reproduction or repair of such loss or damage.
The seller cannot be held responsible for any input errors by the customer when ordering and resulting in errors or delays in delivery.
10. RETENTION OF OWNERSHIP CLAUSE
The goods remain the property of AVIDEH until full payment of their price.
11. FORCE MAJEURE
Article 1218 of the French Civil Code is applied. There is force majeure in contractual matters when an event beyond the control of the debtor, which could not be reasonably foreseen at the time of the conclusion of the contract and the effects of which cannot be avoided by appropriate measures, prevents the fulfillment of its obligation. by the debtor.
In the event of force majeure as defined above and by the case law of French courts, making it impossible for either party to perform its obligations, the respective obligations of the parties will first of all be suspended for throughout its existence, excluding however the obligations stipulated in Articles 13 Intellectual Property and 15 dispute settlement.s ».
If this suspension should last more than 30 days, the contract may be automatically terminated on the initiative of either party by sending a letter sent by registered mail with acknowledgment of receipt. . AVIDEH will then no longer be required to comply with its obligations without any compensation for any reason whatsoever being due.
Each party cannot be held responsible for any breach of its obligations resulting from a case of force majeure.
12. INTELLECTUAL PROPERTY
AVIDEH's products are protected by a patent. All elements of the www.avideh.fr site are protected by copyright and are the exclusive property of AVIDEH.
No one is authorized to reproduce, use, redistribute, or use for any purpose whatsoever, even partially, elements of the www.avideh.fr site software, visual or sound.
Any simple or hypertext link is strictly prohibited without the express written consent of AVIDEH and AVIDEH cannot be held responsible in the event that the content of the sites to which a referral is offered with hypertext links does not comply with the legal and regulatory provisions in force.
13. EVIDENCE ARCHIVINGE
The computerized registers, kept under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
The archiving of purchase orders, order confirmations and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy.
The seller's computerized registers will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
14. SETTLEMENT OF DISPUTES
These General Conditions of Online Sale are subject to French law and more particularly to distance selling regulations (art. L221-1 of the Consumer Code).
The Parties undertake to settle amicably any dispute that may arise in connection with the execution or interpretation of any of the clauses of this agreement.
If the dispute has not been settled by the Parties within thirty days of the finding by either Party of the existence of a dispute, the Parties undertake to jointly appoint a mediator within a week. competent to settle the dispute in order to draft a transaction in accordance with Articles 2044 et seq. of the Civil Code.
In the event of a dispute, the buyer will contact AVIDEH by email at the following email address: email@example.com
15. FOR ANY REQUEST FOR INFORMATION
All requests must be sent by email to: firstname.lastname@example.org
Or by simple letter to:
5 RUE DE LERINS